Terms and conditions, clear and fair.

1. About these terms

These terms apply to all services provided by PickFlow Logistics ("we", "us") to business customers ("you"). [Company name, registration number and registered address to be added.] By sending us stock or using our services, you accept these terms.

2. Our services

We provide storage, receiving stock, pick and pack, packaging, returns handling, quality inspection and a UK virtual business address, as described on our services page.

3. Prices and minimum charges

• Our prices are on our pricing page. We are not VAT registered, so no VAT is added.
• If you send fewer than 100 orders in a month, that month is charged as 100 orders.
• Storage is charged at a minimum of 1 CBM per month.
• New clients get their first month of storage free.
• We will give you at least 30 days' notice of any price change.

4. Invoices and payment

• We invoice weekly for the services used in the previous week.
• Invoices must be paid within 4 working days.
• If an invoice is not paid within 4 working days, we stop fulfilling your orders and hold your stock until it is paid.

5. Your stock

• You must tell us about any hazardous, fragile or high-value goods before sending them.
• You must not send illegal, counterfeit or prohibited items.
• Your stock remains your property at all times.

6. Orders and dispatch

• You connect your store or seller account to the PickFlow app, and give us fulfilment access to your account as a backup.
• Orders received are picked, packed and ready for courier collection within 24 hours.
• Once an order is collected by the courier, the courier is responsible for delivery.

7. Liability

• We are not liable for indirect losses such as lost profit or sales.
• Nothing in these terms limits liability that cannot legally be limited.

8. Virtual address service

• The virtual address service costs £49.99 per year.
• We must verify your identity with photo ID and proof of address before your address is activated, as required by anti-money laundering law.
• After we email you a scan of your post, we keep the scan and the original letter for 7 days. If you do not ask for them within that week, we delete the scan and securely destroy the letter.
• We may refuse or end the service if the address is used for unlawful purposes.

9. Ending our service

• There is no contract or fixed term. You can stop using our services at any time by telling us.
• We will return your remaining stock once all invoices are paid. Return delivery is charged at cost.
• If an invoice is still unpaid 60 days after it was due, and you have not contacted us to agree a solution, we may dispose of your stock.

10. Data protection

We handle personal data, including your customers' delivery details, in line with UK GDPR. See our privacy policy.

11. Law

These terms are governed by the law of England and Wales.